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AMC for Small and Big CCTV Systems

Let’s understand what does an AMC for service stands for before we learn about AMC for CCTV Surveillance System. AMC stand for Annual Maintenance Contract or Annual Maintenance charge. AMC is a mutual contract between service provider and customer for a specific time period. In most cases it will be around one or two years. To provide the service support for products especially the electronic products like CCTV, fire alarm, Intruder alarm, generators, etc.., The service support for AMC includes frequent inspection of the system/product, identifying the faults, replacing the faulty parts, replacing the faulty products, servicing the product when required etc., 

Types of Annual Maintenance contracts: 

Annual maintenance contract is classified into two types.  

  1.  Comprehensive AMC 
    In Comprehensive AMC, any fault/ breakdown/ problem inspected in the system has to be repaired by the service provider. In addition to that if it requires to replace any product or supplement/ spare parts of the product, the cost has to be borne by the service provider. It is subjected to the pre-agreement for that particular period. Any extra cost involved in the service including the replacement of the product/ spare parts will be taken care by service provider. The price for the same will be quoted accordingly during the contract tenure period.
     
  2. Non-Comprehensive AMC
    In Non-Comprehensive AMC, the service provider will take care of the service of the system but when it requires to replace any system/ spare part the customer has to bear the cost for the same. This price quoted in Non-Comprehensive AMC will be only for the service support for a particular duration. Any cost involved to repair/ service the system will be charged by the customer.